Examining english business letters
| Категория реферата: Топики по английскому языку
| Теги реферата: реферат деятельность, класс
| Добавил(а) на сайт: Яшуков.
Предыдущая страница реферата | 1 2 3 4 5 6
Burke
The suppliers show their understanding of situation and express their willingness to adjust it. They say exactly what steps they are going to take, because a disappointed customer cannot be put off with mere apologies - he is entitled to know how the mistake will be remedied. The supplies convince their partners that they are really interested in maintaining good will. They try to avoid negative statements, and what even worse, accusations; they never forget that it is their customer who keeps them in business.
Even when they write their customers about rejecting their claim on air freight, they try to give logical reasons for the refusal.
CONCLUSION
The conclusion that therefore suggests itself is that writing of business letters is highly complicated science. It is not enough for a good business letter writing to know lexics and grammar, but you should comprehend the whole range of such things as: occasions on which the particular letter is written, the style of letter, useful expressions, and accepted idioms.
There are certain rules which not everybody could learn since they have to be felt by correspondents. Letter writing requires long practice and experience. Those who write letters should always remember, that what makes the letter attractive and therefore promotes one's business is not always the message of the letter, but it is the manner and style in which the message is written.
The "golden rule" that must be followed by every business correspondent is that the official letter should be formal, courteous, tactful, concise, expressive, and to the point.
Bibliography
1.GOWERS, ERNEST The complete plain words
2.Naterop Business Letters for All.
Скачали данный реферат: Саврасов, Jasevich, Kallisfenija, Martjushev, Sobakov, Червячок, Radana, Адаксин.
Последние просмотренные рефераты на тему: изложение ломоносов, культурология, курсовая работа по психологии, тезис.
Категории:
Предыдущая страница реферата | 1 2 3 4 5 6